Alloya also simplifies
Alloya simplifies
product support.
We pride ourselves on delivering products and services that simplify your credit union’s back office. But when you hit a speed bump or have a question, count on us to deliver top-tier support.
Implementing a new product or service can be daunting and time-consuming. How does Alloya make this process easier?
When your credit union signs up for a new product or service with Alloya, a team of Member Support professionals walk you through the implementation process every step of the way. Take check processing, for example. If you choose to migrate your credit union’s check processing to Alloya, rest assured the migration process will be carefully coordinated to run smoothly. Alloya has migrated over 1,000 credit unions to our platform, meanwhile minimizing the impact on credit union staff and ensuring the change to check processors remained undetectable to members.
How can Alloya help familiarize my credit union's staff with a new product or service?
Alloya regularly hosts live training sessions, delivers personalized training sessions, offers on-demand training recordings and provides an array of quick reference guides to help your team become familiar with a new product or service. Not to mention, Alloya's professionals are just an email or phone call away for support when questions come up.
How can Alloya strengthen my credit union’s contingency plans?
Even if your credit union chooses to process ACH or wire transactions through another vendor, Alloya is set to be your fallback plan if outages or issues arise. Credit unions that lean on Alloya for ACH contingency processing find peace of mind knowing Alloya can access files from the Fed on the credit union’s behalf, preventing member-impacting disruptions. Similarly, credit unions that leverage Alloya for wire contingency processing can avoid disruptions through quick activation of the wire module in Premier View.